Earnings Guide
How to withdraw your earnings on 9ja Soft Lyf
A step-by-step walkthrough — from meeting the eligibility threshold to seeing naira land in your bank app.
Step 1 — Meet the eligibility rules
Two conditions unlock withdrawals: your account must be at least 14 days old, and you must have generated at least ₦10,000 in gross ad revenue. Both are visible on your Withdrawals page with a live countdown so you always know how close you are.
Step 2 — Complete KYC (BVN or NIN)
Before your first payout you'll be asked to verify your identity. BVN is the fastest — it matches your registered name automatically. NIN is also accepted and reviewed manually within a business day. Your KYC data is encrypted and used only to comply with Nigerian banking rules.
Step 3 — Add your bank details
In Withdrawals, pick your bank from the dropdown, enter your 10-digit NUBAN account number, and confirm the account name that resolves. The name on the bank account must match your KYC name — this is a bank rule, not our rule, and mismatches will be rejected.
Step 4 — Request your withdrawal
Enter the amount and hit Request withdrawal. You'll get a trace ID (starting with wr_) — save it. If anything goes wrong, that ID lets our support team find your request in seconds.
Step 5 — Wait for payout
Once approved, the transfer runs through a licensed Nigerian payout processor and typically lands within 24 hours. You'll get an in-app notification and an email the moment the transfer is sent.
Common issues
- Name mismatch — update your profile name to exactly match your BVN records.
- Below threshold — check the ad-worth number on Withdrawals; it shows how far you are.
- Under 14 days — the account-age counter is calculated from your original sign-up, not from KYC completion.
- Suspected fraud — VPNs, emulators, and duplicate devices trigger reviews. Play it clean.
Frequently asked questions
When can I request my first withdrawal?
Once your account is 14 days old and you've generated at least ₦10,000 in gross ad revenue.
Which Nigerian banks are supported?
All major commercial banks and neo-banks — GTBank, Access, First Bank, UBA, Zenith, Kuda, Opay, PalmPay, Moniepoint, and more.
How long do withdrawals take?
Approved withdrawals typically land in your bank account within 24 hours. Weekend and public-holiday requests can take a business day longer.
Is there a withdrawal fee?
No. 9ja Soft Lyf never charges a fee to withdraw. If anyone asks you to pay to 'unlock' a payout, it's a scam — report it to Support.
Why was my withdrawal declined?
The most common reasons are unfinished KYC, an account name that doesn't match your BVN, or attempted duplicate requests. The rejection reason is always shown in your Withdrawals page.